Terms and Conditions for Landscaping Services
These Terms and Conditions set out the basis on which landscaping services are provided by us to you. By making a booking, accepting a quotation, or allowing work to begin, you agree to these terms. They are intended to create a clear and fair arrangement for both parties in relation to landscaping Plaistow projects and similar domestic or commercial outdoor works. These terms apply to garden maintenance, soft landscaping, hard landscaping, site clearance, planting, turfing, fencing, edging, and related services, unless a separate written agreement says otherwise.
In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person responsible for commissioning the work. If more than one person is named on the booking, each person is jointly and severally responsible for payment and compliance with the agreement. Any variation must be confirmed in writing. Verbal promises, informal messages, or assumptions do not amend these terms unless we expressly agree to them in writing.
We reserve the right to decline work that is unsafe, unlawful, outside our scope, or materially different from the information initially provided. These terms are designed to support transparent delivery of landscaping services in Plaistow while reflecting standard UK service expectations, consumer rights, and business practices. Nothing in these terms affects your statutory rights under applicable law.
1. Booking process
A booking is only confirmed once we have accepted your request and, where applicable, received the required deposit or written acceptance of the quotation. Initial enquiries may be made by telephone, email, online form, or other agreed communication method. Any estimate provided before a site visit is based on the information available at the time and may be revised if the actual conditions differ.
For many landscaping projects, especially those involving detailed groundworks, planting plans, drainage, or access-sensitive tasks, we may require a site assessment before final pricing or scheduling. If you provide measurements, photographs, or instructions, you must ensure they are accurate and complete. If the information supplied is misleading or incomplete, the scope, price, and timing may change. We may also ask for proof of ownership or permission to carry out the work where necessary.
The booking process may include:
- reviewing the job specification;
- confirming access, parking, and working hours;
- agreeing the start date or service window;
- providing a written quotation or estimate;
- paying a deposit, if requested;
- confirming acceptance of these Terms and Conditions.
We will make reasonable efforts to attend on the agreed date, but all times are estimates unless specifically agreed as fixed. Weather, supply delays, equipment failure, staff illness, or third-party access issues may affect the schedule. Where a project involves multiple phases, each phase may be scheduled separately. If you ask us to postpone or change the date after confirmation, we may need to re-plan the work and adjust costs accordingly.
We may suspend or refuse a booking if the site is unsafe, contaminated, obstructed, or otherwise unsuitable. This includes, for example, hidden hazards, unstable structures, underground services, aggressive pets, or lack of consent from the property owner. Any such issue will be communicated as soon as reasonably practicable.
2. Pricing and payments
Prices are usually based on the quotation provided, the agreed specification, and the expected labour, materials, plant, and waste handling required. Unless stated otherwise, quotations are valid for 30 days. Estimates are indicative only and may change once the work begins or once more information becomes available. If the project scope changes during the job, we may issue a revised price before continuing, where practical.
Payment terms will be set out in the quotation or invoice. In most cases, payment is due on completion of the work, although deposits, staged payments, or progress payments may be required for larger landscaping projects. Deposits are normally used to secure dates, allocate labour, and order materials. Unless otherwise stated in writing, deposits are non-refundable once materials have been ordered, labour has been reserved, or preparatory work has started.
You must pay all invoices in full by the due date without set-off, withholding, or deduction unless required by law. If payment is late, we may charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise at the statutory rate permitted for consumer transactions. We may also suspend work, withhold materials, or delay completion until overdue amounts are settled.
3. Changes to the work
If you request additional work, changes to design, extra materials, or alterations after the booking has been confirmed, we may treat this as a variation. Variations may affect the price, duration, and completion date. We are not obliged to begin variation work until the revised terms are agreed, especially where the change would materially increase labour or waste disposal requirements.
We will use reasonable care to match materials, finishes, and planting selections where replacements are needed, but natural products can vary in colour, texture, size, and availability. For example, timber, stone, topsoil, turf, and plants may show natural differences. Such variation does not normally count as a defect unless it is materially inconsistent with the agreed specification. We may substitute equivalent materials only with your approval or where the original item is unavailable and a reasonable equivalent is necessary to avoid delay.
Any instructions to reduce cost or alter the specification must be confirmed clearly. If you choose a cheaper alternative, we are not responsible for any resulting change in performance, appearance, durability, or maintenance requirements. We may refuse instructions that would compromise safety, quality, or compliance with law.
4. Cancellations and postponements
You may cancel a booking by giving us notice in writing or by another agreed method. If you cancel more than 7 days before the scheduled start date, we will normally retain only any non-refundable deposit or proven preparatory costs. If you cancel within 7 days of the start date, or after we have already ordered materials or reserved labour, we may charge cancellation fees to cover genuine losses.
If we have begun work, cancellation by you may require payment for all work completed, materials purchased, and reasonable costs incurred up to the cancellation date. Where a project is interrupted by circumstances outside our control, such as adverse weather, site access problems, or issues caused by other contractors, we may postpone rather than cancel the booking. In that event, we will aim to agree a new date in a reasonable timeframe.
We may cancel or reschedule a booking if we cannot safely or lawfully perform the work, if required materials are unavailable, or if events beyond our reasonable control prevent performance. If we cancel for reasons within our control before work has started, we will refund any prepaid amount for undelivered services, subject to deductions for work already completed or materials already supplied for your project.
5. Liability and limitations
We will carry out landscaping work with reasonable skill and care. If we fail to do so, we may, at our option, re-perform the relevant part of the service, rectify the issue, or provide an appropriate refund, depending on the circumstances. Your rights and remedies will depend on the nature of the fault and the applicable law. This clause does not limit liability where such limitation would be unlawful.
We are not responsible for pre-existing defects, hidden structural issues, subsidence, defective drainage, underground obstructions, or latent conditions that could not reasonably have been identified during inspection. Where the site contains buried services, drains, cables, roots, or other concealed features, you must inform us of any known information. If you request excavation or digging, you remain responsible for ensuring that all relevant service checks and permissions have been obtained unless we have expressly agreed to manage those checks in writing.
To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, loss of profit, business interruption, loss of enjoyment, or loss arising from your failure to maintain completed work. We are not liable for damage caused by your own actions, third-party interference, severe weather, vandalism, negligence by other contractors, or misuse of completed landscaping features. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
6. Customer responsibilities
You must ensure that the site is accessible, safe, and ready for work on the agreed date. This includes arranging parking if required, removing fragile items, securing pets, and ensuring children and visitors are kept away from the working area. If access is restricted, delayed, or prevented, we may charge for wasted attendance time or rescheduling costs.
You are responsible for providing accurate information about boundaries, ownership, shared access, underground hazards, planning restrictions, conservation requirements, and any other matters that may affect the work. If permissions, consents, licenses, or neighbour agreements are needed, it is your responsibility to secure them unless we have expressly agreed otherwise. We may rely on the information you provide and are not required to verify matters that are outside the normal scope of our service.
After completion, you must follow reasonable aftercare and maintenance advice. This may include watering, mowing, fertilising, pruning, or allowing settling time for new turf, soil, paving, or planted areas. Failure to maintain new landscaping properly may affect plant health, appearance, and warranty eligibility where a warranty applies.
7. Materials, plants, and workmanship
Where we supply materials or plants, ownership usually passes to you once payment has been received in full, unless otherwise agreed. Plants, turf, and natural materials are living or variable products and may require adaptation after installation. We cannot guarantee exact maturity, colour, flowering pattern, or long-term survival unless a specific written guarantee is provided.
Minor imperfections, normal settling, and natural variation are not usually defects. For hard landscaping, small deviations in levels, colour, texture, or alignment may occur as part of normal installation tolerances. We will aim to deliver a professional finish consistent with the agreed specification and the practical limitations of the site. Any snagging list should be reported within a reasonable time after completion so that we can assess it promptly.
Any guarantee or warranty is limited to the terms stated in writing. A warranty will not apply where defects arise from poor maintenance, extreme weather, accidental damage, unauthorised alterations, or misuse. Unless expressly stated, we do not provide a guarantee that living plants will thrive in every circumstance, as this depends on soil conditions, watering, sun exposure, and ongoing care.
8. Waste regulations and site clearance
We will handle waste arising from our work in accordance with applicable UK waste law, including the Environmental Protection Act 1990, the Duty of Care, and relevant carrier, transfer, and disposal requirements. Waste generated by landscaping services may include green waste, soil, rubble, timber offcuts, packaging, and other removed materials. We will normally remove and dispose of such waste only where this is included in the quotation or specifically agreed beforehand.
Where we collect waste, we will take reasonable steps to separate recyclable materials where practical and to use authorised disposal routes. You agree not to ask us to dispose of hazardous, prohibited, or unidentified waste unless we have expressly agreed and confirmed that we are licensed and equipped to do so. Hazardous items may include asbestos, chemicals, contaminated soil, oils, fuel, paints, clinical waste, or electrical waste. If such materials are discovered unexpectedly, work may stop until appropriate arrangements are made.
If waste volumes are larger than expected because of hidden debris, overgrowth, illegal dumping, or inaccurate site information, additional charges may apply. Any waste documentation reasonably required by law or by the disposal facility may be retained for compliance purposes. We may leave certain materials on site if removal was not included in the agreed service or if access, safety, or legal restrictions prevent immediate disposal.
9. Insurance, force majeure, and access issues
We will maintain insurance cover that we consider appropriate for the type of work undertaken, subject to policy terms, exclusions, and limits. However, insurance does not replace your responsibility to provide a safe site and accurate information. If damage occurs because of hidden defects, poor pre-existing conditions, or inaccurate instructions, we may not be liable where the law allows.
We are not liable for failure or delay caused by events outside our reasonable control, including extreme weather, fire, flood, strikes, supply-chain disruption, government restrictions, accidents, equipment failure, or acts of third parties. If such an event occurs, performance may be suspended for the duration of the event. We will use reasonable efforts to resume work as soon as practicable, but we are not responsible for losses arising from the delay unless the law requires otherwise.
If we cannot gain access to the site at the agreed time because of locked gates, missing keys, blocked entrances, unsafe conditions, or absence of the necessary person to provide access, we may charge for the wasted visit and any associated costs. Repeated access failures may lead to postponement or termination of the booking.
10. Complaints, termination, and general terms
If you have a concern about the quality or scope of the landscaping work, you should notify us as soon as reasonably possible so we can investigate. We may ask for photographs, a description of the issue, or a chance to inspect the work in person. We aim to resolve disputes fairly and proportionately, but this does not affect your statutory rights or any legal remedies available to you.
We may terminate the agreement immediately if you fail to pay, repeatedly prevent access, instruct unlawful conduct, or behave in a threatening or abusive manner. If the agreement is terminated for your breach, you remain responsible for payment for work completed and costs incurred up to the termination date. Any unpaid balance may be recovered through lawful debt collection procedures.
11. Governing law
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you a right to bring proceedings elsewhere.
12. Final provisions
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No waiver by us of any breach or failure to enforce a term shall be treated as a waiver of any future breach or the same provision on another occasion. These terms represent the entire agreement between you and us regarding the landscaping service unless replaced by a later written contract.
In accepting a quotation or booking a service, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a professional, transparent, and compliant approach to landscaping services, garden landscaping, residential landscaping, and other related outdoor works. Our aim is to deliver work efficiently, safely, and to a reasonable professional standard, while ensuring all parties understand their rights and obligations from the outset.
